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AI process automation 2026

Visualization of automated business processes with AI

AI can prepare tickets, orders and checks today. The prerequisite? AI process automation. Many companies have experimented with AI: Texts, summaries, first assistants. Now it is becoming clear whether AI is really taking work out of processes or just creating new loops. Because as soon as AI not only formulates but also prepares steps, the […]

AI consulting for SMEs

AI-in-SMEs-Digitalization-AI-RPA-Automation

Digitization poses challenges for many medium-sized companies, as they often cannot afford the resources to keep pace with technological developments. One solution to this problem is the integration of artificial intelligence (AI) into business processes.

AI-first organization in the SME sector

Managers and engineers in a meeting room of a medium-sized industrial company, planning AI-first processes and operating models together.

“AI-first” sounds like Silicon Valley. In medium-sized companies, however, it quickly becomes clear that the biggest hurdle is rarely the model – it’s the operation. AI only delivers reliable value if it is built into workflows, responsibilities, data and control. Otherwise, the result is a tool landscape of individual solutions that are productive in the […]

AI in HR

HR management and CIO view an anonymized AI dashboard with a skill matrix and governance symbols in neon pink and night blue.

AI Organization & Transformation 2. Dezember 2025 11 Min. Lesezeit KI im HR What really works and what you should leave alone Oliver Breucker Experte für KI-Transformation & Digitale Zukunftstechnologien The short answer The short answer AI in the HR worthwhile itself, when You Use Cases along of the Employee Lifecycle prioritize (Recruiting, Service, DevelopmentAnalytics), […]

AI customer service: from hotline congestion to AI chatbot

Futuristic contact center with AI chatbot interface in blue and pink as a symbol of modern customer service.

Chatbots are now everywhere: on websites, in customer portals, in apps. Almost all of us have seen a small chat window asking: “How can I help you?” Nevertheless, many companies still have an uneasy feeling. Is this really good customer service or just another digital filter in front of the support team? This is exactly […]

AI governance in the company: The practical guide

Illustration of an interdisciplinary team working together on AI governance structures - with symbols for AI, compliance, data management and ethics.

AI governance in the company: The practical guide AI is already in use in many teams, but often without uniform rules. This is exactly where AI governance comes into play: who is allowed to do what, what data is permitted, how do we document decisions? Without this, it gets expensive: incorrect results, compliance risks, loss […]

Perform AI transformation

AI transformation as the next digitalization

AI transformation: How to implement AI correctly generated by Midjourney An AI transformation takes companies to the next level. It opens up new opportunities for increasing efficiency, automation and creates completely new business models. Companies are faced with the task of aligning their processes and structures with AI – a challenge that harbors both opportunities […]

Chief AI Officer (CAIO)

Chief Artificial Intelligence Officer-Chief AI Officer-CAIO-Roover

Have you ever wondered who is responsible for the use of artificial intelligence (AI) in a company? Get to know the Chief AI Officer or Chief Artificial Intelligence Officer (CAIO), an increasingly important position in today’s corporate world. In this article, you will learn all about the tasks, qualifications and challenges of a Chief AI […]

Collaboration in the Corporate Metaverse?

Corporate-Metaverse-Collaboration-Virtual-Rooms

The corporate metaverse is described as a virtual, shared space for companies and organizations. It is a kind of 3D world where employees can collaborate, communicate and perform various activities.